Refund policy

Returns & Refunds Policy

At Magnetic Moments, we want every customer to love their purchase. Please read our returns and refund policy carefully before ordering.

Personalised & Custom-Made Products

All items sold by Magnetic Moments are custom-made or personalised. Because of this, we do not accept returns, offer refunds, or provide replacements unless the item is faulty.

Faulty Items

If you believe your item is faulty, please contact us within 7 days of receiving your order with clear photo evidence of the issue.
Email: magneticmomentscompany@gmail.com

Once we have reviewed the photos and confirmed the item is faulty, we will offer a refund or replacement at our discretion.

Return Window

Faulty items must be reported and requested for review within 7 days of delivery.
Requests made after this timeframe cannot be processed.

Return Postage

Postage is not required unless requested by Magnetic Moments. In most cases, photo evidence will be sufficient, and you will not need to send the item back.

Non-Faulty Items

We cannot offer refunds, replacements, or exchanges for:

• Personalisation errors entered by the customer

• Change of mind

• Ordering the wrong size or design

• Wear and tear after use

How to Contact Us

For any issues, please email: magneticmomentscompany@gmail.com
Include your order number and clear photos of any faults.